Ambassadors - Greater London
Hello and welcome to the 7th edition of our monthly Ezine newsletter for the National Training Awards.
During January we launched our 2010 National Training Awards and the Information sessions have now started. As we move further into 2010 I need your help to increase the submissions for the Awards, some of you have already agreed to sponsor and/or speak at Information sessions and others are sharing your story in other ways. I will be setting up a networking meeting amongst the Ambassadors which should take place towards the end of February. I shall be contacting a few of you shortly to see if you have a short topical training session or interesting story that other training experts would value. If you have any ideas please let me know.
I would really like to hear of any networking sessions or speaking opportunities that are taking place to enable us to promote both the 2010 awards and skills in general, or of conferences or meetings where the pop up stand can be displayed or leaflets distributed. I also have a couple of paragraphs that you could use on your website to promote the Information Sessions or could arrange for your website to link direct to the NTA website, please contact me if you would like to help.
Please get in touch now to get some NTA marketing materials,
and help spread the word!
The East Thames
Group
Housing Association Trains Staff
to SPARKLE
A major London housing association has come up with an innovative way of improving its customer service.
The East Thames Group is one of the largest housing associations in East London and Essex, with more than 800 staff managing some 13,500 affordable homes. It also runs neighbourhood regeneration projects to help people into employment and provide cultural opportunities and it also develops properties for rental or low-cost ownership.
Feedback from both customers and the housing regulator suggested that the group could do more to deliver the highest standard of customer service. So, bosses set out to design a training programme that would, in their words, "provide a great customer experience".
