Ambassadors - North East
I think spring has sprung at last and we can look forward to the summer months. Hurray.
As you know the closing dates for NTA entries was last month. We put on one more information session in Middlesbrough on the 1st of April which again had a good turn out and some very keen participants. Thanks to Lisa Gritton from Magnet Group for stepping into the breach to be our speaker for this event and to IIPNE for helping to generate interest at short notice.
The good news is that across the country the entries have increased by 6% which the team are very pleased with. Within the North East there have been 40 entries in total which is slightly less than last year. We are not alone in this trend but as you can imagine this is not the result we were hoping for. We can only hope that the significant majority are of a high calibre.
So now we all need to wait in eager anticipation to find out how many of those will end up in front of the judges when they meet across the country from between July and August. The North East panel is the first to meet in the country so hopefully I will have news by next month as to how many of our entries have made it through the robust initial assessment stages of the NTA judging process.
NTA Regional Award Winner, Partnership
and Collaboration; Barclaycard and CragRats Ltd.
Barclaycard Obsessed About Great
Customer Service
Barclaycard has dramatically transformed the way it does business by introducing an Obsessed initiative across its operations; A programme that puts the customer at the heart of everything it does and fulfils its desire to become truly customer centric.
Barclaycard's Obsessed campaign, run in conjunction with partner training company CragRats, was so successful that the global payments company is forging long-term relationships with customers, improving customer retention and building on its reputation for excellence.
Barclaycard, issuer of the first credit card in the UK and with more than 11.9 million customers in the UK alone, recognized the importance of meeting customers' ever higher expectations of service. To achieve it, Barclaycard recognized the need to take ownership and accountability to improve one stop capability, drive down failure demand, and provide a world class service every time. Obsessed enabled them do just that and will ultimately help them to achieve their vision of "owning the world of simple payment."
Name : Sally Walker
With a career background in workforce development, Sally is now running her own company, focusing on everything she is passionate about; people in business! Helping both public and private sector businesses to achieve the maximum from their team's potential.
She has promoted and supported the National Training Awards for 14 years, with a number of clients winning Regional and National recognition. For the past 4 years she has been a judge on the North East Panel, which continues to spur on her enthusiasm for training.
